Privacy Policy

Effective date: December 15, 2025

323 Cleaning (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, request a quote, book a service, or communicate with us.

Note: This policy is for general informational purposes and is not legal advice.

Contents

1. Information We Collect

Information you provide: name, email, phone number, service type, bedrooms, bathrooms, city or service area, preferred date, and additional notes. If you apply for a job, we may collect your resume or work history details.

Payment information: if we sell gift cards or accept online payments, transactions are processed by third-party providers such as Stripe or PayPal. We do not store full credit card numbers.

Automatic data: device and browser details, IP address, approximate location, pages viewed, and interactions with our site, collected through cookies, pixels, and analytics tools.

Communications: messages sent by email, form, phone, SMS, or chat. We also keep records of your preferences and requests.

2. How We Use Information

  • Provide quotes, schedule services, and deliver residential or commercial cleaning
  • Confirm appointments and send service updates or reminders
  • Respond to questions and provide customer support
  • Improve our website, services, and user experience
  • Send marketing communications with your consent and offer promotions
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

Where the GDPR or UK GDPR applies, we process personal data on these legal bases: performance of a contract, legitimate interests (such as improving services and securing our site), consent (for optional marketing and certain cookies), and legal obligations.

4. SMS Text Messaging

With your consent, we may send SMS messages for quotes, scheduling, updates, and occasional promotions. Message and data rates may apply. Frequency varies. You can opt out at any time by replying STOP. For help, reply HELP or contact us at privacy@yourdomain.com. Your consent is not a condition of purchase.

5. Cookies and Tracking

We use cookies and similar technologies to operate the site, remember preferences, measure performance, and run marketing campaigns. This may include Google Analytics, Google Ads, and Meta Pixel.

  • Manage cookies: use your browser settings to block or delete cookies. Some features may not work without cookies.
  • Analytics opt-out: you can install tools like the Google Analytics opt-out add-on.
  • Do Not Track: the site does not respond to DNT signals.

6. When We Share Information

We share information with service providers that help us run the business, such as website hosting, analytics, marketing platforms, scheduling, payment processors, SMS providers, and CRM tools. These partners may process data on our behalf under contracts that protect your information. We may also share information if required by law or to protect our rights, users, or the public. We do not sell personal information in the traditional sense.

7. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

8. Your Privacy Rights

U.S. state privacy laws: depending on your state, you may have rights to access, correct, delete, or limit certain uses of your personal information, and to opt out of targeted advertising or sharing for cross-context behavioral advertising. You can submit a request by emailing privacy@yourdomain.com.

California residents (CCPA/CPRA): you may request access to specific pieces of personal information, deletion, correction, and information about how we collect, use, and share data. You may also opt out of “sharing” for cross-context behavioral advertising. To exercise rights, email privacy@yourdomain.com or use our Privacy Request Form. We will not discriminate against you for exercising your rights.

EEA/UK residents: you may have rights to access, rectify, erase, restrict processing, object, and data portability. Where processing is based on consent, you may withdraw consent at any time. Contact us at privacy@yourdomain.com. You may also lodge a complaint with your local supervisory authority.

For all requests, we may need to verify your identity. Authorized agents can submit requests with proof of authority, subject to verification.

9. Data Security

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will take appropriate steps to remove it.

11. International Data Transfers

If you access our site from outside the United States, your information may be transferred to and processed in the United States. These locations may have data protection laws that are different from those in your country.

12. Third-Party Links and Services

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Material changes will be highlighted when required by law.

14. Contact Us

If you have questions or want to exercise your privacy rights, contact us: