FAQs Archive - 323 Cleaning Services in Charlotte, NC

Q: What makes 323 Cleaning different from other cleaning companies?

323 Cleaning is a family-owned business built on faith, hard work, and genuine care, with 21 years of proven excellence. We follow a detailed checklist on every visit for consistency, provide clear itemized quotes, and deliver the same trained team on recurring services. Our mission comes from Colossians 3:23, reflecting our commitment to integrity, excellence, and serving with heart.

Q: Can you clean my home if I have pets?

Yes, 323 Cleaning works with pet-owning households throughout Charlotte and surrounding areas. Pet-related details and any special considerations are discussed during your in-home walkthrough estimate. Let our team know about your pets when booking so we can plan accordingly and ensure a smooth cleaning visit.

Q: Do you offer any first-time customer discounts?

Yes, customers who mention the website when booking receive 30% off their first deep cleaning service. This is our way of welcoming new clients and showing the quality of our work. Call (980) 226-0780, email contact@323cleaning.com, or fill out our online form to claim this offer.

Q: What time of day does 323 Cleaning service homes?

Our office is open 8:00 AM to 6:00 PM for booking and scheduling. Specific appointment times are arranged during the booking process based on your availability and our team's schedule. Contact us at (980) 226-0780 or email contact@323cleaning.com to find a time that works best for your home.

Q: How long has 323 Cleaning been in business?

323 Cleaning has been serving the Charlotte area for 21 years as a family-owned company founded by Jorge and Gisele. Our two decades of experience, combined with our commitment to integrity, excellence, and serving others, have built a trusted reputation across residential and commercial cleaning. We're proud to be a local business that puts people first.

Q: Do you provide cleaning supplies or should I provide them?

Supply needs are discussed during your in-home estimate and can be included in your customized plan. 323 Cleaning provides a supply checklist to help you understand what may be needed for recurring service. Our team works with you to determine the best arrangement for your home's needs and your budget.

Q: What areas of my home are cleaned in standard residential service?

Standard residential cleaning focuses on essential areas and high-touch surfaces throughout your home, including living spaces, bedrooms, bathrooms, kitchens, and common areas. Our trained team follows a detailed checklist on every visit to ensure consistent, thorough cleaning that keeps your home fresh, comfortable, and inviting. Specific add-ons can be discussed during your in-home estimate.

Q: Can I reschedule my recurring cleaning appointment?

Yes, recurring cleaning customers enjoy flexible rescheduling to fit your changing schedule. All recurring plans (weekly, biweekly, monthly) include this flexibility so life's unexpected changes don't disrupt your cleaning routine. Contact us at (980) 226-0780 to adjust your appointment.

Q: What happens if I'm not satisfied with the cleaning?

323 Cleaning stands behind our work with a satisfaction guarantee. If you're not satisfied with your cleaning, contact us right away so our team can address your concerns and make it right. Your trust and happiness are central to our mission of serving with integrity and excellence.

Q: Do you clean apartments and condos?

Yes, 323 Cleaning serves apartments and condos throughout Charlotte and surrounding communities. We tailor our residential cleaning to fit the layout and needs of smaller spaces, offering standard cleaning, deep cleaning, and recurring plans. Our team respects building guidelines and parking requirements for multi-unit properties.

What makes 323 Cleaning different from other cleaning companies?

Family-owned 21 years. Detailed checklist, consistent team, clear quotes, and mission-driven service.

2026-07-09T00:17:39-04:00FAQ|

Can you clean my home if I have pets?

323 Cleaning welcomes pet-owning households. Discuss pet details during in-home estimate for smooth service.

2026-07-09T00:17:39-04:00FAQ|

Do you offer any first-time customer discounts?

New customers get 30% off first deep cleaning. Mention website when booking to claim your discount.

2026-07-09T00:17:39-04:00FAQ|

What time of day does 323 Cleaning service homes?

323 Cleaning office hours 8 AM to 6 PM. Schedule appointments that fit your availability.

2026-07-09T00:17:39-04:00FAQ|

How long has 323 Cleaning been in business?

323 Cleaning family-owned for 21 years in Charlotte. Trusted reputation built on integrity and excellence.

2026-07-09T00:17:39-04:00FAQ|

Do you provide cleaning supplies or should I provide them?

323 Cleaning discusses supply needs during estimate. Supply checklist provided for recurring service planning.

2026-07-09T00:17:39-04:00FAQ|

What areas of my home are cleaned in standard residential service?

Standard residential cleaning covers all rooms and high-touch surfaces. Consistent checklist ensures quality every visit.

2026-07-09T00:17:39-04:00FAQ|

Can I reschedule my recurring cleaning appointment?

Flexible rescheduling available for all recurring cleaning plans. Adjust appointments to fit your schedule.

2026-07-09T00:17:39-04:00FAQ|

What happens if I’m not satisfied with the cleaning?

323 Cleaning satisfaction guarantee. Contact us if you're not satisfied and we'll make it right.

2026-07-09T00:17:38-04:00FAQ|

Do you clean apartments and condos?

Professional cleaning for apartments and condos in Charlotte. Tailored service respecting building guidelines.

2026-07-09T00:17:38-04:00FAQ|

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